1SOURCE HEALTH & WELLBEING INC.

PRIVACY POLICY

Last updated: 13 September 2026

1Source Health & Wellbeing Inc. respects the privacy of people who interact with our organisation.

We aim to handle personal information consistently with applicable Australian privacy requirements and the principles of responsible privacy management.

1. Information We May Collect

Depending upon your interaction with us, we may collect:

Identification and contact information, including name, email, telephone number and address.

Donation and transaction information, including donations, raffle purchases, membership payments and transaction records.

Program information, including information supplied when applying for or participating in programs, volunteering or community activities.

Membership and practitioner information, including qualifications, professional information and application information.

Communication information, including enquiries, correspondence, feedback and complaints.

Website information, including IP address, browser/device information, website activity, cookies and similar technologies.

Where reasonably necessary for our activities and permitted by law, we may also collect sensitive information, including health, disability or other information relevant to providing or administering a program.

OAIC guidance says organisations should limit collection to information genuinely needed and generally obtain consent when collecting sensitive information.

2. Why We Collect Information

We may use personal information to:

administer charitable programs and services;

respond to enquiries;

process donations, payments and raffle entries;

administer memberships;

manage volunteers and participants;

communicate with supporters;

provide information requested from us;

manage safety and risk;

meet legal, insurance and regulatory requirements;

improve our website and programs; and

maintain appropriate organisational records.

3. How Information Is Collected

Information may be collected through:

website forms;

email, telephone or direct communication;

program applications;

membership applications;

donation and payment forms;

raffle purchases;

volunteer or participant forms;

events and activities; and

authorised service providers.

Where practical, we collect information directly from the individual concerned.

4. Sensitive Information

We recognise that information concerning health, disability and certain other matters can be sensitive.

We will only collect sensitive information where reasonably necessary for our activities and where we have consent or another lawful basis to collect it.

Access should be limited to people who reasonably require the information for their role.

5. Disclosure

We may disclose information where reasonably necessary to:

our authorised staff, committee members or volunteers;

contractors and service providers;

technology, website, CRM and cloud providers;

payment processors;

professional advisers;

insurers;

regulators, government authorities or law-enforcement agencies where required or authorised by law; and

health, emergency or other appropriate services where lawfully necessary.

We do not sell personal information.

6. Third-party Technology

We may use third-party systems to operate our websites, forms, communications, databases, payments and organisational administration.

Information may therefore be processed or stored by service providers acting on our behalf.

7. Overseas Disclosure/Storage

Some technology and cloud service providers may store or process information outside Australia.

Where applicable, we take reasonable steps appropriate to our circumstances when selecting and using these providers.

8. Cookies and Analytics

Our websites may use cookies and similar technologies to operate the website, understand website usage and improve user experience.

Third-party services integrated with the website may also use cookies according to their own privacy practices.

9. Marketing Communications

Where applicable, electronic marketing communications will be managed in accordance with Australian spam requirements.

Recipients can unsubscribe using the facility contained in the message or by contacting us.

ACMA requires commercial electronic messages to identify the sender, provide contact information and include a functional unsubscribe mechanism, generally actioned within five working days.

10. Security

We take reasonable steps appropriate to our circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected or as required by applicable legal, financial, insurance or regulatory obligations.

Information that is no longer reasonably required should be securely deleted, destroyed or de-identified where appropriate.

12. Access and Correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

There may be circumstances permitted by law in which access can be limited or refused.

13. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and respond.

Where applicable, you may also have a right to complain to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

14. Changes to This Policy

We may update this Privacy Policy when our programs, technology, information-handling practices or legal obligations change.

The current version will be published on our website.

15. Contact

Privacy Officer
1Source Health & Wellbeing Inc.
ABN 57 168 535 393

Email: [email protected]

Postal/Principal Address: 474 Mount Rumney Rd, Mount Rumney Tasmania 7170

Phone: 0477 557 639